We strive to make sure all our customers are satisfied with their purchases from All In Faith Jewelry. If you are not satisfied with your purchase, you may return the product within 20 days with proof of purchase so long as it is in new condition. All returns must be unaltered, unworn, and in saleable condition. The return must include all packaging and tags that originally accompanied the product. Under these conditions, products can be returned for a refund, exchange, or merchandise credit. If the product is defective upon receipt of the purchase, please contact us and we will exchange the product at no charge to you. By purchasing from All In Faith Jewelry, you acknowledge that sterling silver and gold jewelry will tarnish and dull over time. These natural occurrences do not constitute a defective product. Please refer to our Care and Maintenance section for detailed care instructions.
How do I return a purchase?
When considering a return, first make sure you have all the pieces and parts that accompanied the item originally and make sure you have access to the original order number. Once the order number is located, please contact our customer service team at firstname.lastname@example.org to request a return/exchange form. An email request is required to begin the return or exchange process. A PDF form will be mailed to you. Print this form, fill it out, and mail it back to our facility for processing. Once received, it can take up to three business days to process the return or exchange.
What if I receive a defective product?
If you feel you have received a defective product, please contact us at email@example.com so that we may correct the issue. Circumstances that constitute a defective product include: bends, scratches, deep scuffs, pits, loose, damaged, or missing parts, broken chains, non-functioning clasps, or anything else not as advertised about the product. Things that do not constitute a defective product include, tarnishing, loss of luster, fingerprints, or other cosmetic issues that occur from light handling.
When can I return my items?
We accept returns and exchanges of regular priced items within 20 days of purchase. You can return unused items in the original packaging within 20 days of your purchase with receipt or proof of purchase. If 20 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Purchases made between November 1st and Thanksgiving may only be returned for store credit. Returns, exchanges, and order cancellations will not be accepted or processed during any sale events, such as the Black Friday/Cyber Monday weekend. Items purchased during any sales events are final sale and cannot be returned. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund when applicable. Lost items are not refundable. For information regarding our warranty, and instructions on how to request a warranty claim, please refer to our Warranty Policy. We require proof of purchase for any returns, cancellations, exchanges, or warranty claims.
How do refunds work?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange your purchase for the same or a different item, send us an email at email@example.com or gives us a call at (254)-224-6865. Return/exchange forms are required to make exchanges.
To return your product, you should mail your product to: 24 A LaSalle Ave, Waco, TX 76706. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund when applicable.Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.