When considering a return, first make sure you have all the pieces and parts that accompanied the item originally and make sure you have access to the original order number. Once the order number is located, please contact our customer service team at firstname.lastname@example.org to request a return/exchange form. An email request is required to begin the return or exchange process. A PDF form will be mailed to you. Print this form, fill it out, and mail it back to our facility for processing. Once received, it can take up to three business days to process the return or exchange.