Frequently Asked Questions
Shipping & Payment Information
When will my order ship?
After your payment is processed, it can take up to 24 hours to process and ship your order. This does not include any applicable production times, weekends, or holidays. Purchases made after 12 PM CST will not be shipped out until the next business day. If you order after 12 PM CST on a Friday, your order will likely be shipped out on the following Monday.
Money has been collected, but my order has not shipped, why?
Online payment gateways capture payment information instantaneously in most cases. It can take up to 24 hours after this information is captured to ship your order. Some orders require production times before the item can ship. Please refer to product descriptions for production times.
Why do I need to check with USPS when DHL shipped my package?
We use a service called DHL Expedited MAX. This is a hybrid service between DHL and the USPS. DHL carries the package from our facility to your local post office. Once delivered to your local postal facility, the USPS is required to make the final delivery to your home within 24 hours of receiving the package. If this final delivery is late, it is best to contact your local post office with the tracking number.
I entered the wrong address at checkout, what can I do?
If your order has not yet shipped, no problem, just contact us immediately at email@example.com and we will correct the address for you. If we have already shipped the package, unfortunately, there is nothing we can do. You may be able to contact the Postal Service and have your delivery redirected to the correct address. If your package is delivered to an incorrectly entered address, there is nothing further we can do. It is the customers responsibility to collect packages from their delivery location.
How Can I change something about my order?
If you need to change or cancel your order, please contact us at firstname.lastname@example.org immediately. Once our warehouse has processed your order, we will be unable to make any changes.
My order says "unfulfilled". What does that mean?
"Unfulfilled" means we have successfully received your order, but have not yet shipped it! This can be for a variety of reasons. If you ordered one of our standard stock items it can take up to 1 business day to ship your items. If your ordered a made-to-order item, such as our customizable number pieces or any gold item, there will be a production time associated with the item that will prevent it from shipping immediately. Most of these items have a 14-16 business day production time (excludes weekends and holidays). Exact times can be found in the product descriptions of each product.
Why was my order Cancelled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you feel this was a mistake, please try your order again with a PayPal account. If you do not have a PayPal account, you can easily sign up for free at www.paypal.com.
I received the wrong order, what next?
If we sent you the wrong order we greatly apologize! Just send us an email at email@example.com. We will get the issue resolved as quickly as we can. In most instances we will send you a prepaid label with your correct items to return the incorrect items.
Are your silver pendants actually silver?
We use sterling silver for our pendants. This is 92.5% pure silver and 7.5% alloy. This is the jewelry industry standard for silver goods.
Are any of your pendants plated?
All of our pendants are solid in the metal we describe them to be, whether sterling silver, 10 or 14 karat gold, or stainless steel. We do not sell hollow pieces, or pieces only plated in their advertised metal.
Our sterling silver pieces, while solid sterling silver, do have a proprietary plating of nickel and rhodium. This plating is a tarnish prevention plating that helps keep silver pendants from tarnishing as quickly (note: all silver will tarnish with time and exposure to tarnishing agents, the plating is made to prolong the tarnishing time, not prevent it). These platings are commonplace in the jewelry industry.
Our colored stainless steel pieces are plated to the desired color. While all solid stainless steel, the various colors are achieved through Ion Plating.
Are your gold pieces hollow?
None of our genuine gold pieces are hollow or plated in any way. These are all made in solid 10 karat or 14 karat gold.
Will stainless steel turn my skin green?
Stainless steel is considered a hypoallergenic material that is fairly non-reactive. It should not discolor during use or turn your skin green. In rare cases, if a person has an allergy to stainless steel, the pieces may discolor or leave coloration on the skin.
Returns & Exchanges
How do I return an Item for a refund?
We are happy to offer hassle free refunds for any products that are unused and in new condition within 30 days of the ship date. Just send an email to firstname.lastname@example.org to get a copy of the return form! Orders returned without the return form will not be processed.
Do I have to pay shipping to return my item?
Yes. In instances where you are simply returning an item for a refund we do not cover the shipping fare.
If you are wanting to exchange an item we again ask that you cover the cost of return shipping. However, for exchanges, we will cover the cost of shipping the new product back to you.
For damaged or incorrect items being returned or exchanged, we will offer you a prepaid return label for your goods and cover the cost of shipping the correct or undamaged goods back to you!
How do I exchange my product for another?
If it is within 30 days of your order ship date and you would like to exchange your product we are happy to assist you in the process! Just send an email to email@example.com and our customer service team will get you started! Items are only eligible for exchange when they are non custom and in new condition. Customized items cannot be exchanged.
What items cannot be returned for a refund or exchanged?
Our custom pieces cannot be returned or exchanged. Custom items includes any piece with customizable input from the customer, e.g. a number, initials, anything with engraving, any numbers with stones added, and any pieces specifically requested by the customer not typically carried by All In Faith. These also include items that are made to order such as select gold pieces and all diamond or CZ studded pendants. Any items that fall under these conditions are considered non-exchangeable and non-refundable.
How long do returns and exchanges typically take?
Returns and exchanges depend on the type of return shipping you choose. In most instances, the return or exchange is made within 3 business days of receiving your package back to us. From here, either a refund is issued or a new item is sent out to you. New items are returned shipped with standard shipping which takes approximately 5-7 business days. If you are waiting on your refund, it can take 1-5 business days to process depending on your individual credit processing company.
What are your hours of operation?
All In Faith is open Tuesday - Friday from 10 AM to 5:30 PM and Saturday from 11 AM to 3PM CST. Excluding any major Holidays. Any prolonged holiday closures will be displayed by a notice on the home page of the website.
What is the best way to contact you?
Our preferred method of contact is email. You can reach us here at firstname.lastname@example.org. You can reach us via email Monday-Friday 10 AM to 5:30 PM CST and Saturday 11 AM to 3 PM CST. It can take up to 1 business day to respond to your email. Please refrain from sending multiple messages regarding the same issue. It will slow down the overall response time.
You can also reach us by phone at 254-224-6865. We are available by phone Tuesday-Friday from 10 AM - 5:30 PM CST, and Saturday from 11 AM - 3 PM CST.
Can you design a custom piece just for me?
Absolutely. All In Faith is a custom manufacturer. If you have an idea for a piece of jewelry that you would like to have made please contact email@example.com to get started.
I am looking to sell my own jewelry, can All In Faith make it for me?
Absolutely. We work with many companies designing and manufacturing their jewelry. If you would like to get a quote and start designing, send us an email to firstname.lastname@example.org.
How do I become an authorized All In Faith reseller?
All In Faith is not currently accepting any new wholesale vendors.