The best method of contact is to use our Contact Us Page. It can take up to 1 business day to respond to your email. Please refrain from sending multiple messages regarding the same issue. It will slow down the overall response time. 

Absolutely. All In Faith is a custom jewelry manufacturer. If you have an idea for a piece of jewelry that you would like to have made please use our Contact Us Page.

Be sure to provide as many details as possible - this includes pictures or links to examples you have in mind. We have a team of jewelry CAD designers that can help you build any piece of jewelry you have in mind.

Please use our Wholesale Page to reach out to our sales team. They will be happy to assist you in becoming a All In Faith wholesaler.

Absolutely. We work with many companies designing and manufacturing their jewelry. If you would like to get a quote and start designing, send use our Contact Us Page.

All orders will ship next business day. Please note that All In Faith is closed on Saturday, Sunday & Monday.

This will exclude any holiday closures and jewelry pieces that require production time.

Online payment gateways capture payment information instantaneously in most cases. All orders ship the next buisness day. Some orders require production times before the item can ship. Please refer to product descriptions for production times.

If your order has not yet shipped, no problem, just contact us immediately our Contact Us Page. We will do everything we can to stop and change the address as long as the package has not been picked up by the shipping company.

If we have already shipped the package, unfortunately, there is nothing we can do. If your package is delivered to an incorrectly entered address, there is nothing further we can do. It is the customers responsibility to collect packages from their delivery location.

All packages are shipped FedEx Express 2 Day. The only exception to this is for PO Boxes. These will have to be shipped via USPS. USPS shipments can take 7-10 business days to deliver.

These times do not reflect any applicable production times for the products or shipping delays with the carrier.

If you need to change or cancel your order, please contact us via our Contact Us Page. Once our warehouse has processed your order, we will be unable to make any changes.

"Unfulfilled" means we have successfully received your order, but have not yet shipped it! This can be for a variety of reasons. If you ordered one of our standard stock items it can take up to 1 business day to ship your items. If your ordered a made-to-order item, such as our customizable number pieces, genuine gold items, or pieces with stone setting there will be a production time associated with the item that will prevent it from shipping immediately.

Most of these items have a 3-4 weeks production time (excludes holidays). Exact times can be found in the product descriptions of each product. 

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you feel this was a mistake, please try your order again with a PayPal account. If you do not have a PayPal account, you can easily sign up for free at www.paypal.com. 

If we sent you the wrong order we greatly apologize! Reach out to us via our Contact Us Page. We will get the issue resolved as quickly as we can.  In most instances we will send you a prepaid label with your correct items to return the incorrect items. 

We use sterling silver for our pendants. This is 92.5% pure silver and 7.5% alloy. This is the jewelry industry standard for silver goods. Our sterling pendant are also coated in a proprietary mix of rhodium and nickel to help create a resistance to tarnishing.

Contrary to popular belief, all sterling jewelry will tarnish. It is one of the hallmark effects of silver jewelry. While we do have a plating on our silver pieces that should help lengthen the time before tarnishing occurs, this process is also slowed or accelerated by body chemistry and wearing conditions. To read our full article about silver tarnish, click here!

All of our jewelry pieces are solid in the metal we describe them to be, whether sterling silver, 10 or 14 karat gold, or stainless steel. We do not sell hollow pieces, or pieces only plated in their advertised metal. 

Our sterling silver pieces, while solid sterling silver, do have a proprietary plating of nickel and rhodium. This plating is a tarnish prevention plating that helps keep silver pendants from tarnishing as quickly (note: all silver will tarnish with time and exposure to tarnishing agents, the plating is made to prolong the tarnishing time, not prevent it). This type of plating is common in the jewelry industry. 

Our colored stainless steel pieces are plated to the desired color. While all solid stainless steel, the various colors are achieved through Ion Plating, which is a long lasting

None of our genuine gold pieces are hollow or plated in any way. These are all made in solid 10 karat or 14 karat gold.

Stainless steel is considered a hypoallergenic material that is fairly non-reactive. It should not discolor during use or turn your skin green. In rare cases, if a person has an allergy to stainless steel, the pieces may discolor or leave coloration on the skin.

If you are buying for an active person that wants carefree and maintenance free jewelry, choose stainless steel. Stainless steel is extremely durable and non-reactive. Sterling silver, while a precious metal, is highly reactive and is not typically the best choice in jewelry for active people.

We are happy to offer hassle free refunds for any products that are unused and in new condition within 30 days of the ship date. Include a print out of the original order receipt with your return. Orders returned without the receipt will be returned to sender. If you are missing a copy of this receipt, use our Contact Us Page to get a copy emailed to you.

NOTE: Custom orders (orders with production time) cannot be returned.

Return Address:

All In Faith Returns

24 La Salle Ave

Unit A

Waco, TX 76706

Yes. In instances where you are simply returning an item for a refund we do not cover the shipping fare. 

For incorrect items being returned or exchanged, we will offer you a prepaid return label for your goods and cover the cost of shipping the correct goods back to you!

Our custom jewelry pieces (jewelry with production times) cannot be returned or exchanged. Custom items includes any piece with customizable input from the customer, e.g. a number, initials, anything with engraving, any numbers with stones added, and any pieces specifically requested by the customer not typically carried by All In Faith. These also include items that are made to order such as select gold pieces and all diamond or CZ studded pendants. Any items that fall under these conditions are considered non-exchangeable and non-refundable. 

Returns and exchanges depend on the type of return shipping you choose. In most instances, the return or exchange is made within 1 week of receiving your package back to us. From here, either a refund is issued or a new item is sent out to you. New items are returned shipped with standard shipping which takes approximately 5-7 business days. If you are waiting on your refund, it can take 1-5 business days to process depending on your individual credit processing company.

Each of our sterling silver pendants has a limited 2 year warranty from the date of the original purchase and our sterling chains have a 12 month limited warranty. This means that if there are any defects from the manufacturing of the product that results in damage or non-usability we will replace the item for free. 

Things that do not constitute damage and will not be eligible for a warranty claim include but are not limited to tarnishing, fingerprints, dulling, scratches, bending, or any general breakage or damage resulting from daily wear and tear or potential misuse of the product. To determine if the issue you are having with the product is covered under this warranty please feel free to contact us at sales@allinfaith.com. Original items must be returned in order to claim a warranty. Lost and stolen items are not covered. 

NOTE:Sterling Silver warranty is a one time replacement. There is $9.95 Processing and Handling Fee on all Sterling Silver warranty claims after 30 days.

If your sterling silver pendant breaks without provocation, you are in luck! This will likely be covered under our warranty program. Any pieces submitted to us for a warranty claim for breakage must first be inspected by our team for signs of misuse prior to a determination of eligibility being made. Use our Contact Us Page to start this process.

NOTE: Sterling Silver warranty is a one time replacement. There is $9.95 Processing and Handling Fee on all Sterling Silver warranty claims after 30 days.

Unfortunately, no. Tarnishing is a completely natural part of the life cycle of silver. All sterling silver will tarnish eventually given the right conditions and the right amount of time. Certain environmental conditions can speed up or slow down the tarnishing process. For more information please refer to our blog article about silver tarnish, its causes, and solutions. 

Currently, any stone loss, either diamond, moissanite or CZ, is not covered under any type of warranty. The physical structure of the pendant is covered in the same manner as typical silver pendants. However, typical stone loss from daily use will not be covered. Please use our Contact Us Page to contact our customer service team to see about our repair and replacement process for damaged jewelry.

Our solid gold pendants (either 10k, 14k or 18k gold) are covered under a limited 2 year warranty from the date of the original purchase and our gold chains have a 12 month limited warranty. This means that if there are any defects from the manufacturing of the product that results in damage or non-usability we will replace the item for free. 

Things that do not constitute damage and will not be eligible for a warranty claim include but are not limited to tarnishing, fingerprints, dulling, scratches, bending, or any general breakage or damage resulting from daily wear and tear or potential misuse of the product. To determine if the issue you are having with the product is covered under this warranty please feel free to contact via our Contact Us Page.  Original items must be returned in order to claim a warranty. Lost and stolen items are not covered. 

NOTE: Gold warranty is a one time replacement. There is $9.95 Processing and Handling Fee on all gold warranty claims after 30 days. They will require for you to ship the warranty product back before processing the claim. The customer is responsible for the return shipping.

If your gold pendant breaks without provocation, you are in luck! This will likely be covered under our warranty program. Any pieces submitted to us for a warranty claim for breakage must first be inspected by our team for signs of misuse prior to a determination of eligibility being made.

Use our Contact Us Page to start your gold warranty.

NOTE: Gold warranty is a one time replacement. There is $9.95 Processing and Handling Fee on all gold warranty claims after 30 days. They will require for you to ship the warranty product back before processing the claim. The customer is responsible for the return shipping.

Currently, any stone loss, either diamond, moissanite or CZ, is not covered under any type of warranty. The physical structure of the pendant is covered in the same manner as typical silver pendants. However, typical stone loss from daily use will not be covered. Please use our Contact Us Page to contact our customer service team to see about our repair and replacement process for damaged jewelry.

Each of our stainless steel pendants is covered under a Lifetime Warranty and our stainless chains have a 24 month limited warranty. This means that if there are any defects from the manufacturing of the product that results in damage or non-usability we will replace the item for free. 

Things that do not constitute damage and will not be eligible for a warranty claim include but are not limited to tarnishing, fingerprints, dulling, scratches, bending, or any general breakage or damage resulting from daily wear and tear or potential misuse of the product. To determine if the issue you are having with the product is covered under this warranty please feel free to contact us via our Contact Us Page. 

NOTE: Stainless Steel Life Time Warranty is one time per purchase. There is a $9.95 processing and handling fee with all stainless steel warranty claims. While the product may not always be required to be returned, you may be asked to supply pictures of the defect before it can be processed.

All In Faith has a 12 month limited warranty that covers manufacturer's defects for all of its silicone products. Basically, if an issue occurs with any of your pieces and its our fault, we will either fix or replace your item for free. This does not include intentional damage, scratches, tearing, cuts, or any other general misuse of the product. 

NOTE: The 12 month silicone warranty is only one time per purchase. There is a $5 handling and processing fee if the warranty takes place after 30 days.

Our silicone products are made from 100% silicone and should not contain any traces of natural rubbers or latex. 

All silver products sold by All In Faith Jewelry are composed of sterling silver (.925). Sterling silver is the standard silver product across the jewelry industry because of its superior durability compared with fine silver (.999). Necklaces that accompany our sterling silver products are composed of stainless steel due to its overall durability. We market our products are specifically toward athletes and sports fans and utilizing stainless steel necklaces allows our customers to wear their All In Faith Jewelry jewelry both in daily life and during sporting events without worry of breaking their necklace. Read our blog article outlining all the reasons silver will tarnish and how to maintain it over time.

Maintain your jewelry is all about warding off tarnish before it begins, right? Well, sort of. For sterling jewelry, from the moment it is created the tarnishing process has already started. Read our blog article outlining all the reasons silver will tarnish and how to maintain it over time. Maintenance in these cases is all about maintaining the appearance of your jewelry over time before the tarnishing consumes your piece entirely. Three main factors go into maintaining your sterling jewelry.

All gold jewelry sold by All In Faith Jewelry is composed of genuine 10 or 14 karat gold. None of our gold products are filled or plated in any way. Necklaces that accompany our gold products are also composed of either 10 or 14 karat solid gold. Please note that 10 karat gold will be slightly more durable than their 14 karat counterparts. However, with proper care and maintenance both 10 and 14 karat necklaces will last for many years.

The process for maintaining gold is much the same as for silver jewelry. The key difference is gold tarnishes much more slowly and will not turn a dark black color. This means the maintenance steps do not have to be completed as frequently for gold jewelry as with silver. However, to keep your gold jewelry as shiny as the day it was made, following the steps outlined above will surely help.

Keeping your jewelry clean is vital to its maintenance. Now that we know what causes tarnish to form on sterling jewelry (sweat, dust, cologne, perfume, soaps, detergents, in some cases skin contact, etc…) we know how often it is exposed to tarnishing agents. Removing these contaminants is key. This can be done with a mild dish detergent and warm water. A soft bristle toothbrush could also be used. When finished make sure all the detergent has been washed clean and dry the jewelry. This can be done as often as necessary and can be done in the shower assuming your soap is sulfide free, just make sure you dry your jewelry after you are finished.

Regular polishing will not only help your jewelry tarnish more slowly, it will help keep the shine on the piece much longer. For maintenance cleaning, a polishing cloth at home is best. Used once or twice a week will add luster and remove tarnish from your sterling jewelry.