Frequently asked questions

Shipping

After your payment is processed, it can take up to 24 hours to process and ship your order. This does not include any applicable production times, weekends, or holidays. Purchases made after 12 PM CST will not be shipped out until the next business day. If you order after 12 PM CST on a Friday, your order will likely be shipped out on the following Monday.

Online payment gateways capture payment information instantaneously in most cases. It can take up to 24 hours after this information is captured to ship your order. Some orders require production times before the item can ship. Please refer to product descriptions for production times.

If your order has not yet shipped, no problem, just contact us immediately at sales@allinfaith.com and we will correct the address for you. If we have already shipped the package, unfortunately, there is nothing we can do. You may be able to contact the Postal Service and have your delivery redirected to the correct address. If your package is delivered to an incorrectly entered address, there is nothing further we can do. It is the customers responsibility to collect packages from their delivery location.

Order Information

If you need to change or cancel your order, please contact us at sales@allinfaith.com immediately. Once our warehouse has processed your order, we will be unable to make any changes.

"Unfulfilled" means we have successfully received your order, but have not yet shipped it! This can be for a variety of reasons. If you ordered one of our standard stock items it can take up to 1 business day to ship your items. If your ordered a made-to-order item, such as our customizable number pieces, genuine gold items, or pieces with stone setting there will be a production time associated with the item that will prevent it from shipping immediately. Most of these items have a 16-18 business day production time (excludes weekends and holidays). Exact times can be found in the product descriptions of each product. 

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you feel this was a mistake, please try your order again with a PayPal account. If you do not have a PayPal account, you can easily sign up for free at www.paypal.com. 

If we sent you the wrong order we greatly apologize! Just send us an email at sales@allinfaith.com. We will get the issue resolved as quickly as we can.  In most instances we will send you a prepaid label with your correct items to return the incorrect items. 

Product Information

We use sterling silver for our pendants. This is 92.5% pure silver and 7.5% alloy. This is the jewelry industry standard for silver goods. Our sterling pendant are also coated in a proprietary mix of rhodium and nickel to help create a resistance to tarnishing.

Contrary to popular belief, all sterling jewelry will tarnish. It is one of the hallmark effects of silver jewelry. While we do have a plating on our silver pieces that should help lengthen the time before tarnishing occurs, this process is also slowed or accelerated by body chemistry and wearing conditions. To read our full article about silver tarnish, click here!

All of our jewelry pieces are solid in the metal we describe them to be, whether sterling silver, 10 or 14 karat gold, or stainless steel. We do not sell hollow pieces, or pieces only plated in their advertised metal. 

Our sterling silver pieces, while solid sterling silver, do have a proprietary plating of nickel and rhodium. This plating is a tarnish prevention plating that helps keep silver pendants from tarnishing as quickly (note: all silver will tarnish with time and exposure to tarnishing agents, the plating is made to prolong the tarnishing time, not prevent it). This type of plating is common in the jewelry industry. 

Our colored stainless steel pieces are plated to the desired color. While all solid stainless steel, the various colors are achieved through Ion Plating, which is a long lasting

None of our genuine gold pieces are hollow or plated in any way. These are all made in solid 10 karat or 14 karat gold.

Stainless steel is considered a hypoallergenic material that is fairly non-reactive. It should not discolor during use or turn your skin green. In rare cases, if a person has an allergy to stainless steel, the pieces may discolor or leave coloration on the skin.

If you are buying for an active person that wants carefree and maintenance free jewelry, choose stainless steel. Stainless steel is extremely durable and non-reactive. Sterling silver, while a precious metal, is highly reactive and is not typically the best choice in jewelry for active people.

Returns and Exchanges

We are happy to offer hassle free refunds for any products that are unused and in new condition within 30 days of the ship date. Just send an email to sales@allinfaith.com to get a copy of the return form! Orders returned without the return form will not be processed. Custom orders cannot be returned.

Yes. In instances where you are simply returning an item for a refund we do not cover the shipping fare. 

If you are wanting to exchange an item we again ask that you cover the cost of return shipping. However, for exchanges, we will cover the cost of shipping the new product back to you. 

For damaged or incorrect items being returned or exchanged, we will offer you a prepaid return label for your goods and cover the cost of shipping the correct or undamaged goods back to you!

If it is within 30 days of your order ship date and you would like to exchange your product we are happy to assist you in the process! Just send an email to sales@allinfaith.com and our customer service team will get you started! Items are only eligible for exchange when they are non custom and in new condition. Customized items cannot be exchanged.

Our custom pieces cannot be returned or exchanged. Custom items includes any piece with customizable input from the customer, e.g. a number, initials, anything with engraving, any numbers with stones added, and any pieces specifically requested by the customer not typically carried by All In Faith. These also include items that are made to order such as select gold pieces and all diamond or CZ studded pendants. Any items that fall under these conditions are considered non-exchangeable and non-refundable. 

Returns and exchanges depend on the type of return shipping you choose. In most instances, the return or exchange is made within 3 business days of receiving your package back to us. From here, either a refund is issued or a new item is sent out to you. New items are returned shipped with standard shipping which takes approximately 5-7 business days. If you are waiting on your refund, it can take 1-5 business days to process depending on your individual credit processing company.

General Questions

All In Faith is open Tuesday - Friday from 10 AM to 5:30 PM and Saturday from 11 AM to 3PM CST. Excluding any major Holidays. Any prolonged holiday closures will be displayed by a notice on the home page of the website.

Our preferred method of contact is email. You can reach us here at sales@allinfaith.com. You can reach us via email Tuesday-Friday 10 AM to 5:30 PM CST and Saturday 11 AM to 3 PM CST. It can take up to 1 business day to respond to your email. Please refrain from sending multiple messages regarding the same issue. It will slow down the overall response time. 

You can also reach us by phone at 254-224-6865. We are available by phone Tuesday-Friday from 10 AM - 5:30 PM CST, and Saturday from 11 AM - 3 PM CST. 

Absolutely. All In Faith is a custom manufacturer. If you have an idea for a piece of jewelry that you would like to have made please contact sales@allinfaith.com to get started. 

Absolutely. We work with many companies designing and manufacturing their jewelry. If you would like to get a quote and start designing, send us an email to sales@allinfaith.com.

All In Faith is not currently accepting any new wholesale vendors. 

Free shipping

Free domestic shipping for purchases over $10