Gold pendants are made to order and require 16-18 business days to produce. Shipping times are not included in production times.
We typically ship items within 1 business day. If your items has a production time it will not ship until after the production time. Please see the product description to determine any applicable production times.
We accept returns on any of our standard stock, non custom/made to order items. Items not returnable include anything customized with a number or initials, all solid gold pieces (made to order) and any piece with stones. All other items are available for a return within 30 days of the shipping date. Please email email@example.com to obtain a return form. All In Faith does not cover the cost of return shipping unless the item was damaged, defective, or incorrectly packaged.
Each of our sterling silver, solid gold, and stainless steel pendants pendants has a limited 2 year warranty from the date of the original purchase. Our chains and silicone bracelets carry a 12 month limited warranty. This means that if there are any defects from the manufacturing of the product that results in damage or non-usability we will replace the item for free. Loss of enameling or stones is not covered under our warranty at this time.
Things that do not constitute damage and will not be eligible for a warranty claim include but are not limited to tarnishing, fingerprints, dulling, scratches, bending, or any general breakage or damage resulting from daily wear and tear or potential misuse of the product. To determine if the issue you are having with the product is covered under this warranty please feel free to contact us at firstname.lastname@example.org. Original items must be returned in order to claim a warranty. Lost and stolen items are not covered.
All In Faith is happy to answer any questions you may have. Our support team is available Tuesday - Friday from 10 AM to 5:30 PM and on Saturday from 11 AM to 3 PM. You can reach us by email at email@example.com or by phone at 254-224-6865.